Roof Care Package Terms & Conditions

1.1 Leaky Roof offers the following Roof Care Package categories:

Homeowner Packages

• Roof Care Basics - $39/month inc GST
• Roof Guardian Plus - $99/month inc GST
• Ultimate Roof Protection - $159/month inc GST

Commercial Packages

• Business Essential - $199/month ex GST ($218.90/month inc GST)
• Multi-Site Pro - $349/month ex GST ($383.90/month inc GST) for up to 3 sites, plus $79/month ex GST ($86.90/month inc GST) per additional site. Not available for direct purchase; see clause 12.4.

Property Manager Packages

• Portfolio Starter - $249/month ex GST ($273.90/month inc GST) (up to 20 properties)
• Portfolio Pro - $499/month ex GST ($548.90/month inc GST) (up to 50 properties)
• Portfolio Enterprise - $799/month ex GST ($878.90/month inc GST) (50+ properties)

1.2 All prices are in Australian dollars (AUD). Homeowner Package prices include GST - the price shown is the total you pay. Commercial and Property Manager Packages are quoted exclusive of GST because they are supplied to businesses; the GST-inclusive total is displayed alongside the ex-GST figure wherever a price is published, and the GST-inclusive amount is the amount charged. Your invoice will show the GST component in each case.

1.3 Package inclusions (inspections, gutter cleans, repair discounts, emergency response levels, and all other benefits) are as published on leakyroof.com.au/roofing-package-options at the time of subscription and form part of these Package Terms.

1.4 Leaky Roof reserves the right to add, modify, or discontinue Package tiers at any time. Existing subscribers will not be affected during their current term unless otherwise agreed.

2.1 All Packages have a minimum commitment of 12 months ("Minimum Term"), commencing on the date your first payment is successfully processed.

2.2 You may not cancel during the Minimum Term except as provided in clause 8.

2.3 At the end of the Minimum Term, your subscription will automatically renew on a month-to-month basis at the then-current rate, unless you cancel in accordance with clause 8.

2.4 To prevent auto-renewal, you must provide at least 30 days' written notice before the end of the Minimum Term or any subsequent renewal period.

2.5 Annual prepayment is available at a discounted rate. Annual prepayments are non-refundable except where required under the Australian Consumer Law.

3.1 Subscriptions are billed monthly in advance on the same date each month (or the nearest business day if that date falls on a weekend or public holiday). If that date does not exist in a given month (e.g. the 31st), billing occurs on the last day of that month.

3.2 Payment is processed automatically via Stripe (credit or debit card). By subscribing, you authorise Leaky Roof (via Stripe) to charge recurring payments to your nominated payment method for the duration of the subscription.

3.3 You are responsible for ensuring your nominated payment method is valid, current, and has sufficient funds. You may update your payment details at any time by contacting us.

3.4 Failed payment and the 30-day cure period. If a scheduled payment fails:

1. Leaky Roof will retry the charge within 3 business days;
2. we will notify you in writing. You then have 30 calendar days (the "Cure Period") to bring the account up to date. The Cure Period starts on the later of the first failed scheduled payment and the date we send that written notice, so the time available to you is never shortened by a delay on our part;
3. that notice will state the outstanding amount, the date the payment failed, how to update your payment details, the date the Cure Period ends, what will be suspended if it is not paid, and what happens on termination;
4. if the payment remains outstanding more than 7 days after that notice, Leaky Roof may suspend the service Package Benefits described in clause 3.5 until payment is received;
5. if payment remains outstanding at the end of the Cure Period, Leaky Roof may terminate the subscription under clause 8.3; and
6. any unpaid balance may be referred for collection in accordance with the General Terms.

3.5 What can and cannot be suspended. During a suspension under clause 3.4(c), Leaky Roof may suspend the active service benefits of your Package - inspections, gutter cleans, complimentary minor repairs, repair discounts and priority scheduling. Leaky Roof will not suspend, cancel or reduce the workmanship guarantee or any guarantee extension that has already accrued in respect of work already performed. Your subscription term continues to run during a suspension; suspension does not pause or extend your Minimum Term or renewal period.

3.6 Payment within the Cure Period. If you pay the outstanding amount within the Cure Period, your membership continues without a break - it is treated as having been continuously active - and your service benefits resume from the date of payment.

3.7 Benefits during a suspension are restored prospectively. Service benefits that fell due during a suspension are not accumulated, duplicated or carried forward once payment is made. They resume from the date of payment onward. This clause does not create any retrospective entitlement to services.

3.8 Exceptions - benefits that are not forfeited. Despite clause 3.7, a benefit is not forfeited where:

1. Leaky Roof had already accepted a booking for that service before the suspension commenced; or
2. you requested the service within the applicable benefit period but Leaky Roof was unable to offer you a reasonable appointment.

In either case Leaky Roof will retain and perform the accepted or timely requested service within a reasonable period after the payment is remedied.

3.9 During a period in which service Package Benefits are suspended under clause 3.4(c), Leaky Roof is not liable for loss or damage to the extent it is caused by the unavailability of a suspended service benefit - for example, deterioration that a suspended scheduled inspection or gutter clean would have identified or prevented.

3.10 Clause 3.9 does not limit, and nothing in clause 3 limits, Leaky Roof's liability for:

1. a breach by Leaky Roof occurring before the suspension;
2. defective workmanship by Leaky Roof;
3. negligence, to the extent liability for it cannot lawfully be excluded;
4. any consumer guarantee under the Australian Consumer Law;
5. any applicable statutory warranty under ACT or NSW building legislation; or
6. any other right or remedy that cannot lawfully be excluded, restricted or modified.

4.1 Package Benefits are as published at the time of subscription and apply only during an active subscription period.

4.2 Your first inspection will be scheduled within 14 days of subscribing. Subsequent inspections will be scheduled at the intervals appropriate to your tier (annual, biannual, or quarterly).

4.3 Unused inspections, gutter cleans, and complimentary minor repairs do not roll over. Any entitlements not used within the relevant subscription year are forfeited and have no monetary value. This is subject to clause 3.8: a service you asked for in time that we could not offer you a reasonable appointment for, and a booking we had already accepted, are not forfeited.

4.4 Priority scheduling means your service requests are placed ahead of non-subscriber requests in the scheduling queue. It does not guarantee same-day service unless your tier specifically includes an emergency response commitment, and is subject to inspector availability and seasonal demand.

4.5 Package Benefits cannot be transferred to another person, entity, or property unless expressly agreed in writing by Leaky Roof, and cannot be redeemed for cash or credit.

5.1 A repair qualifies as a complimentary minor repair only where it:

1. can be safely and properly completed during the scheduled inspection visit;
2. does not require a separate attendance;
3. does not require specialist or separately licensed work outside Leaky Roof's agreed scope;
4. has an ordinary retail value of no more than $499 including GST;
5. is valued taking into account labour, standard materials, ordinary travel, and the ordinary tools and equipment used for the repair;
6. does not require specialist access equipment, engineering, asbestos or other hazardous-material work, specialist subcontractors, or non-standard or specially ordered materials;
7. is valued using Leaky Roof's ordinary retail pricing for the same work; and
8. is determined reasonably by Leaky Roof, having regard to safety, scope, materials, time and licensing requirements.

5.2 Clause 5.1 is the test that applies to subscriptions entered into on or after 25 July 2026.

5.2A If you subscribed before that date and, when you subscribed, we told you that a complimentary minor repair was one taking under 30 minutes or using under $50 of materials, we will apply whichever test is more favourable to you for the repair in question. If it is not clear which is more favourable, contact us and we will review it individually. Clause 5.1 does not remove or reduce anything you were told before you subscribed and relied on.

5.3 The number of complimentary minor repairs available per subscription year is limited to the number specified in your Package tier. Unused repairs do not roll over, subject to clause 3.8.

5.4 Repairs that do not meet every limb of clause 5.1 will be quoted separately. Your Package discount rate applies to separately quoted repairs.

6.1 Package repair discounts apply to labour and materials for repair, restoration, and replacement work quoted and accepted during an active subscription.

6.2 Discounts do not apply to:

1. inspection fees;
2. other Package subscription fees;
3. emergency callout fees;
4. third-party services (e.g. licensed asbestos removal, engineering reports);
5. work quoted before the subscription commenced; or
6. work quoted during a period of subscription suspension.

6.3 Package discounts cannot be combined with other offers, promotions, or discounts unless expressly stated by Leaky Roof.

7.1 Gutter cleaning covers standard gutters accessible from the roof line and includes removal of leaves, debris, and build-up from gutters.

7.2 Gutter cleans are scheduled alongside inspections or at a mutually agreed time within the subscription year.

7.3 Gutter cleaning does not include:

1. downpipe clearing or unblocking;
2. stormwater drain work;
3. removal of heavy debris requiring specialist equipment (e.g. tree branches, accumulated soil); or
4. gutters that are not safely accessible from the roof.

7.4 Work excluded under clause 7.3 will be quoted separately at your Package discount rate.

Cancellation by You

8.1 After the Minimum Term, you may cancel at any time by providing 30 days' written notice to info@leakyroof.com.au or by calling (02) 5133 5608.

8.2 If you cancel during the Minimum Term, the remaining monthly payments for the balance of the 12-month Minimum Term continue to be charged to your nominated payment method on each scheduled billing date, and your membership remains active and your Package Benefits remain available to you for the balance of that paid term. Your membership ends at the end of the Minimum Term rather than on the date of your notice, and it does not renew.

8.2A Your benefits do not expire, reduce or become unavailable merely because you have given notice. You may continue to book and use every inclusion of your tier until the end of the paid term on the same basis as any other member, including priority scheduling.

8.2B When payments stop instead. The remaining payments are not payable, and you may cancel with immediate effect, where:

1. Leaky Roof has materially breached this agreement and has not remedied the breach within a reasonable time after you tell us about it;
2. Leaky Roof is unable to continue providing the Package, or stops offering it;
3. you are entitled to a refund, to cancel, or to another remedy under the Australian Consumer Law or other applicable law; or
4. we agree otherwise in writing.

8.2C If you would prefer your benefits to stop immediately rather than continue for the balance of the term, contact us and we will discuss an arrangement with you.

Termination by Leaky Roof

8.3 Leaky Roof may terminate your subscription immediately by giving written notice if:

1. payment remains outstanding at the end of the 30-calendar-day Cure Period in clause 3.4;
2. you breach any of these Package Terms or the General Terms and fail to remedy the breach within 14 days of written notice; or
3. you engage in conduct that is unsafe, abusive, threatening, or unreasonable towards Leaky Roof staff, subcontractors, or inspectors.

Effect of Termination

8.4 Termination or cancellation operates prospectively only. On termination or cancellation:

1. the active service Package Benefits cease from the date of termination, except where clause 8.2 applies (cancellation during the Minimum Term), in which case they remain available for the balance of the paid term;
2. unperformed services are forfeited, except a service retained under clause 3.8;
3. no refund is issued for unused services except where required under the Australian Consumer Law; and
4. any outstanding balance becomes immediately due and payable.

8.5 What termination does NOT affect. Nothing in clause 8.4 extinguishes, reduces or shortens:

1. the standard voluntary 5-year workmanship guarantee on Eligible Physical Roofing Work already performed, which runs for its full term regardless of membership;
2. a 10-year guarantee extension that had already accrued in respect of work performed while your Homeowner Package was active, as set out in clause 10.3 and clause 12.4 of the General Terms; or
3. any right you have under the Australian Consumer Law or other legislation that cannot be excluded by agreement.

8.6 If repair work is in progress at the time of cancellation, Leaky Roof will complete the work and invoice it in accordance with the General Terms at full price (without Package discount), unless the work was quoted and accepted prior to cancellation.

9.1 Pricing is locked for the duration of your current Minimum Term or annual prepayment period.

9.2 Leaky Roof will provide at least 30 days' written notice of any price increase applying to your next renewal period.

9.3 If you do not accept a price increase, you may cancel without penalty at the end of your current term by providing 14 days' notice after receiving the price change notification.

10.1 Eligible Physical Roofing Work performed by Leaky Roof carries Leaky Roof's standard voluntary 5-year workmanship guarantee, subject to the Applicable Work Terms, whether or not you hold a Package. Inspections, estimates, assessments and reports are not Eligible Physical Roofing Work and do not carry that voluntary guarantee - your rights under the Australian Consumer Law, including that services be supplied with due care and skill, apply to them in full, and we may separately grant a written service warranty. Where you hold an active Homeowner Package covering a property, the voluntary guarantee is extended to 10 years for Eligible Physical Roofing Work at that property, as set out in clause 12.3 of the General Terms.

10.1A When your membership must start. For work to qualify for the 10-year extension, your eligible Homeowner Package must be active before Leaky Roof commences the relevant work. You may subscribe when you accept a proposal, or at any time before work starts. Subscribing after work has commenced does not extend the guarantee for that work, and work completed before your membership commenced is not eligible.

10.1B How commencement is measured. Your membership commences at the date and time the first required subscription payment is successfully processed and our payment processor records the subscription as active. Work commences at the earliest recorded time at which Leaky Roof or its subcontractor begins physical work under the accepted proposal. Both are recorded as timestamps, not calendar dates.

10.1C Where the order of events is unclear. Where the two timestamps are identical, or Leaky Roof's records do not reliably establish which event occurred first, the membership will be treated as having been active before work commenced, unless reliable contemporaneous evidence establishes otherwise.

10.1D Non-transfer. The voluntary 10-year Roof Care extension is personal to the member and does not transfer to a purchaser or new owner. This does not extinguish an Accrued Guarantee Entitlement held by the member or affect any right or statutory warranty independently available to a purchaser under applicable law.

10.2 The guarantee and the extension are subject to the warranty conditions and exclusions in clauses 11 and 12 of the General Terms, including the Interference provisions in clause 11.3 and the exclusion for issues arising from a lack of routine maintenance.

10.3 The standard voluntary 5-year workmanship guarantee remains in effect for the full 5 years from the date the Eligible Physical Roofing Work was completed, even if your subscription is subsequently cancelled or terminated.

10.3A Accrued Guarantee Entitlement. Where the 10-year extension applies, it covers a defect in Leaky Roof's workmanship that (a) first becomes apparent while your Package is active, or (b) which reasonably available evidence establishes existed or began developing while your Package was active. That entitlement is an Accrued Guarantee Entitlement, as defined in clause 12.4A of the General Terms.

10.3B You do not need to identify the technical cause, notify Leaky Roof or lodge a formal claim before your membership ends. Cancellation, termination, suspension or expiry of the membership does not extinguish an Accrued Guarantee Entitlement, which remains covered for the balance of the 10-year period. A suspension of service benefits during the Cure Period under clause 3.4 does not cause the extension to lapse.

10.4 Commercial and Property Manager Packages do not include a guarantee extension. Eligible Physical Roofing Work carried out for those clients carries the standard voluntary 5-year workmanship guarantee, subject to the Applicable Work Terms. It does not attach automatically to inspection-only, report-only or assessment-only engagements.

11.1 Property Manager Packages are available to licensed real estate agents, property management firms, and portfolio managers.

11.2 Pre-paid inspections included in your Package may be used across any property in your portfolio within the Australian Capital Territory or the immediately surrounding New South Wales region. Inspections are not property-specific and may be allocated at your discretion.

11.3 Additional inspections beyond the included allocation are available at the discounted rate specified for your tier. Our standard roof inspection is $90 ex GST ($99 inc GST), so the rates below are stated on the same ex-GST basis:

• Portfolio Starter: $79 ex GST ($86.90 inc GST) per additional inspection
• Portfolio Pro: $69 ex GST ($75.90 inc GST) per additional inspection
• Portfolio Enterprise: $49 ex GST ($53.90 inc GST) per additional inspection

11.4 You warrant that you have the authority to engage Leaky Roof to access each property in your portfolio. Leaky Roof is not liable for any claim, loss, or damage arising from a lack of authority to access a property.

11.5 A dedicated account manager is included with Portfolio Pro and Portfolio Enterprise only. Portfolio Starter subscribers are supported by our general office team.

11.6 Consolidated monthly reporting is included with Portfolio Pro and Portfolio Enterprise only. Consolidated monthly reports summarise all inspections, repairs, and recommendations across your portfolio for the preceding month, are delivered electronically, and are formatted for forwarding to landlords. Portfolio Starter subscribers receive the individual inspection report for each property inspected.

11.7 Branded tenant reports (Portfolio Enterprise only) include your agency branding on inspection reports provided to tenants. You grant Leaky Roof a non-exclusive licence to use your agency logo and branding for the sole purpose of producing branded reports under this clause.

11.8 Portfolio size limits apply as specified in clause 1.1. If your portfolio exceeds the property limit for your tier, you must upgrade to the appropriate tier or pay the standard inspection rate ($99) for inspections on properties exceeding your limit.

12.1 Commercial Packages are designed for business premises, warehouses, industrial buildings, strata properties, schools, churches, and other institutional buildings.

12.2 Compliance documentation varies by tier:

1. Business Essential: standard roof condition report following each inspection.
2. Multi-Site Pro: detailed photographic documentation, condition ratings, and maintenance recommendations. Documentation is suitable for insurance submissions, strata maintenance plans, and regulatory compliance purposes.

12.3 Emergency response times are targets, not guarantees:

1. Business Essential: next business day emergency response (best endeavours).
2. Multi-Site Pro: same-day emergency response with a 4-hour target during business hours (7:30am-6:30pm Mon-Fri). After-hours emergency response is subject to availability and may incur additional fees.

Multi-Site Pro

12.4 Multi-Site Pro is a multi-site package and is not available for direct online purchase, because the fee depends on how many sites you have and the covered sites must be identified in writing. It is scoped and priced in a proposal, and the following apply:

1. the base fee covers up to 3 sites. Additional sites are $79 per month ex GST ($86.90 inc GST) each, up to a maximum of 10 sites; larger portfolios are quoted separately;
2. only the sites listed in your subscription confirmation or accepted proposal are covered. Multi-Site Pro is not an unlimited-site package;
3. included benefits (inspections, gutter cleans and complimentary minor repairs) are pooled across the account, not provided separately at every site. Each additional site adds one inspection and one gutter clean per year to that pool;
4. despite paragraph (c), every listed site will receive at least one inspection per subscription year;
5. adding a site requires written agreement and changes the fee from the next billing cycle;
6. removing a site does not automatically reduce the fee during a locked Minimum Term;
7. emergency response targets in clause 12.3 apply only to the listed sites, remain subject to availability, and are limited to 4 emergency attendances per subscription year across the account; and
8. the homeowner 10-year guarantee extension does not apply (clause 10.4).

12.4A Pooled allowances. Your total pooled allowance is 4 inspections, 2 gutter cleans and 2 complimentary minor repairs per subscription year for the base 3 sites, plus 1 inspection and 1 gutter clean per subscription year for each additional site. The minimum of one inspection per listed site (paragraph (d) above) is drawn from that pooled inspection allowance - it is not additional to it.

12.4B Adding, removing and substituting sites. Site changes must be agreed in writing (email is sufficient) and take effect from the next billing cycle after we confirm them. Where a change takes effect part-way through a billing period, the fee for that period is pro-rated on a daily basis. You may substitute a listed site for another at no additional charge, provided the total number of listed sites does not increase. Where you validly remove a fourth or later site, the additional-site charge for that site stops from the next billing cycle. The base fee for the first 3 sites is unchanged if you use fewer than 3.

12.4C Service region. Listed sites must be within the Australian Capital Territory or the immediately surrounding NSW region we service. Sites outside that region are quoted separately.

12.5 Businesses with a single premises should choose Business Essential, which covers that premises.

13.1 You may upgrade your Package at any time. The new rate applies from your next billing cycle and upgraded inclusions are available immediately.

13.2 If you upgrade during the Minimum Term, the remaining months of the Minimum Term apply to the upgraded Package. No new 12-month Minimum Term commences on upgrade.

13.3 Downgrades are only available at the end of the current Minimum Term or renewal period. You may not downgrade during the Minimum Term.

14.1 All Package services are carried out between 7:30am and 6:30pm Monday to Friday unless otherwise agreed.

14.2 You must provide safe and adequate access to the property for all scheduled services. If you need to reschedule, please provide at least 24 hours' notice.

14.3 If Leaky Roof attends the property and cannot gain access due to circumstances within your control (including failure to provide notice of access restrictions, locked gates, or aggressive animals), the service will be deemed provided for Package inclusion purposes and will not be rescheduled.

14.4 Weather-related rescheduling is at no cost to you and does not count toward your Package inclusions.

15.1 Applicable Work Terms. These Package Terms govern the subscription and the Package Benefits. Separately quoted roofing work is governed as follows:

1. for a Homeowner Package, by the General Residential Terms;
2. for a Commercial Package, by the Commercial / Builder and Subcontract Works Terms;
3. for a Property Manager Package: where the property manager contracts as disclosed agent for a residential owner, the General Residential Terms apply to the contract with that owner; where the property manager contracts in its own name for business purposes, or the work concerns commercial premises, the Commercial Terms apply.

15.2 Priority. These Package Terms prevail only to the extent of an inconsistency concerning the subscription, Package Benefits, subscription billing, package cancellation, renewal or package-specific eligibility. In all other respects the Applicable Work Terms govern.

15.3 Proposal identification. Each accepted proposal must identify the contracting customer, the property, whether a property manager is acting as agent or as principal, and the Applicable Work Terms.

15.4 The photography and marketing clause (clause 23 of the General Terms) applies to all Package services.

15.5 Any dispute arising in connection with a Package is subject to the dispute resolution procedures in clause 26 of the General Terms. Nothing in these Package Terms limits your rights to lodge a complaint with ACT Fair Trading, NSW Fair Trading, or the ACCC.

15.6 These Package Terms are governed by the laws of the Australian Capital Territory. This does not exclude, restrict or modify any law of another State or Territory that applies of its own force to services carried out in that place and that cannot lawfully be excluded by agreement. In particular, where services are carried out in New South Wales, the statutory warranties and other mandatory requirements of the Home Building Act 1989 (NSW) and related legislation apply to that work and prevail over any inconsistent term to the extent of the inconsistency.

15.7 If any provision of these Package Terms is held to be void, invalid, prohibited or unenforceable, that provision is severed to the extent necessary and the remaining provisions continue in full force and effect. Leaky Roof will not seek to rely on a provision of these Package Terms to the extent that the provision is void, prohibited or unenforceable, including where it would be an unfair contract term under Part 2-3 of the Australian Consumer Law.

15.8 Nothing in these Package Terms excludes or limits any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded by agreement.